# Frequently Asked Questions ## Products ### What orthodontic products does Innobrace supply? We supply a full range of orthodontic appliances — self-ligating and conventional brackets (such as the metal [Epsilon](https://innobrace.i12ai.com/products/brackets/metal/epsilon-self-ligating) and ceramic [Polaris](https://innobrace.i12ai.com/products/brackets/ceramic/polaris-self-ligating) systems), archwires, aligners, bonding materials, whitening systems and aligner-care products like [SmileFresh](https://innobrace.i12ai.com/products/oral-care/smilefresh). Browse the complete catalogue on our [products page](https://innobrace.i12ai.com/products). ### What makes the Flexibrace bracket different? Flexibrace is our flagship non-ligating bracket, engineered for low friction and patient comfort. Read the full details and clinical benefits on the [Flexibrace product page](https://innobrace.i12ai.com/products/brackets/non-ligating/flexibrace), or see it in action in our [visual walkthrough](https://innobrace.i12ai.com/blog/flexibrace-nlb-visual-walkthrough). ### Do you offer a teeth whitening system? Yes. Our Pearlescent NanoWhite system delivers professional whitening results. Learn more on the [Pearlescent NanoWhite page](https://innobrace.i12ai.com/products/whitening/pearlescent-nanowhite), and keep aligners bright between visits with [SmileFresh](https://innobrace.i12ai.com/products/oral-care/smilefresh) cleansing foam. ### Where can I find product brochures and specifications? Brochures, instructions for use, technical specifications and clinical studies are available in our [resource centre](https://innobrace.i12ai.com/resources), alongside product demonstration videos. ## Ordering ### How do I place an order? Add the products you need to your cart from our [online shop](https://innobrace.i12ai.com/shop) and follow the checkout steps. For bulk or distributor orders, [contact our team](https://innobrace.i12ai.com/contact) for a tailored quote. ### Do I need an account to order? Yes — ordering requires a registered professional account so we can verify dental-professional eligibility and keep your order history in one place. You can register during checkout. ### Can I request a quote instead of ordering online? Absolutely. Use the quote request on any product page, or send us your requirements via the [contact form](https://innobrace.i12ai.com/contact) selecting a distributor or product enquiry. ### Which payment methods do you accept? We accept major credit and debit cards and PayNow through our secure HitPay checkout. Available methods are shown at checkout. ## Shipping ### Where do you ship to? We ship across Singapore and to dental professionals internationally. Shipping options and rates are calculated at checkout based on your delivery address. ### How long does delivery take? Orders within Singapore are typically delivered within 2–4 business days. International delivery times vary by destination and are confirmed at checkout. ### How can I track my order? Once your order ships you will receive a confirmation email, and you can view the current status any time from your order history while signed in. ## Technical ### Where can I read clinical guidance and case studies? Our [blog](https://innobrace.i12ai.com/blog) publishes clinical guidance, case studies and product insights written by our team — for example, [keeping clear aligners crystal clear](https://innobrace.i12ai.com/blog/keep-clear-aligners-crystal-clear) and [introducing SmileFresh](https://innobrace.i12ai.com/blog/introducing-smilefresh-aligner-cleansing-foam). Clinical studies are also available as downloads in the [resource centre](https://innobrace.i12ai.com/resources). ### How do I get technical support for a product? Select “Technical support” in our [contact form](https://innobrace.i12ai.com/contact), or call us during office hours and our clinical team will assist you. ## General ### Do you have a distributor in my country?  Thank you for your interest in our products! You can reach us by phone, email or WhatsApp, or send a message through our [contact page](https://innobrace.i12ai.com/contact), and we'll be happy to connect you to our distributor network. ### Who is Innobrace Orthodontics? Innobrace Orthodontics is a Singapore-based supplier, founded by Orthodontists and a manufacturer offering innovative, high-quality orthodontic products for dental professionals, backed by ISO 13485, ISO 9001, FDA registration. ### What are your office hours? Our office is open Monday to Friday, 08:30 am – 06:00 pm, and closed on weekends and public holidays. Full contact details are on our [contact page](https://innobrace.i12ai.com/contact). ### How can I get in touch? You can reach us by phone, email or WhatsApp, or send a message through our [contact page](https://innobrace.i12ai.com/contact), where you will also find our location and a map. --- Source: https://innobrace.i12ai.com/faq