Help Centre
Frequently Asked Questions
Find quick answers about our products, ordering, shipping and technical support. Still need help? Contact our team.
Products
What orthodontic products does Innobrace supply?
We supply a full range of orthodontic appliances — self-ligating and conventional brackets (such as the metal Epsilon and ceramic Polaris systems), archwires, aligners, bonding materials, whitening systems and aligner-care products like SmileFresh. Browse the complete catalogue on our products page.
What makes the Flexibrace bracket different?
Flexibrace is our flagship self-ligating bracket, engineered for low friction and patient comfort. Read the full details and clinical benefits on the Flexibrace product page, or see it in action in our visual walkthrough.
Do you offer a teeth whitening system?
Yes. Our Pearlescent NanoWhite system delivers professional whitening results. Learn more on the Pearlescent NanoWhite page, and keep aligners bright between visits with SmileFresh cleansing foam.
Where can I find product brochures and specifications?
Brochures, instructions for use, technical specifications and clinical studies are available in our resource centre, alongside product demonstration videos.
Ordering
How do I place an order?
Add the products you need to your cart from our online shop and follow the checkout steps. For bulk or distributor orders, contact our team for a tailored quote.
Do I need an account to order?
Yes — ordering requires a registered professional account so we can verify dental-professional eligibility and keep your order history in one place. You can register during checkout.
Can I request a quote instead of ordering online?
Absolutely. Use the quote request on any product page, or send us your requirements via the contact form selecting a distributor or product enquiry.
Which payment methods do you accept?
We accept major credit and debit cards and PayNow through our secure HitPay checkout. Available methods are shown at checkout.
Shipping
Where do you ship to?
We ship across Singapore and to dental professionals internationally. Shipping options and rates are calculated at checkout based on your delivery address.
How long does delivery take?
Orders within Singapore are typically delivered within 2–4 business days. International delivery times vary by destination and are confirmed at checkout.
How can I track my order?
Once your order ships you will receive a confirmation email, and you can view the current status any time from your order history while signed in.
Technical
Are there clinical technique videos available?
Yes — step-by-step bonding and clinical technique videos are in our resource centre video library, covering bracket placement and appliance handling.
Where can I read clinical guidance and case studies?
Our blog publishes clinical guidance, case studies and product insights written by our team — for example, keeping clear aligners crystal clear and introducing SmileFresh. Clinical studies are also available as downloads in the resource centre.
How do I get technical support for a product?
Select “Technical support” in our contact form, or call us during office hours and our clinical team will assist you.
General
Who is Innobrace Orthodontics?
Innobrace Orthodontics is a Singapore-based supplier of innovative, high-quality orthodontic products for dental professionals, backed by ISO 13485, ISO 9001, FDA registration and CE marking.
What are your office hours?
Our office is open Monday to Friday, 08:30 am – 06:00 pm, and closed on weekends and public holidays. Full contact details are on our contact page.
How can I get in touch?
You can reach us by phone, email or WhatsApp, or send a message through our contact page, where you will also find our location and a map.